Find out why a family cannot register

If the website rejects a registration, find the cause and help the family.

Prerequisites

In the sidebar under Seasons, select the season, switch to the Edit tab and open the Phases page on the left. Check whether a Registration process phase is running. If none is, the family sees “No registrations are possible at the moment.” or “Registration has not started yet.”
Open the offer and check the Status in the header. If the offer is not published, the family sees “Registration is not open yet.”
Under Dates & places, check the Registration deadline. If it has passed, the family sees “The registration deadline has passed.”
Under Registration, check the Registration type. Only with Registration via the website does the website show a form.
Check which of the checks at registration matches the message. They include account, access code, age, overlap, registration limit, daily limit and open email confirmation.
If the website reports an unsuitable age, check the participant's Date of birth. See Change a participant's data.
If an exception is intended, register the participant yourself. See Record a registration by hand.

The family registers on their own after the correction, or the team has registered the participant.