Send a sign-in link to an account

If someone cannot get into the admin panel, e.g. because they do not have their passkey at hand, send them a one-time sign-in link. With it they sign in without a password and without a passkey.

Prerequisites

Account type Admin. For admin accounts you must be a super admin, and the installation must allow sign-in links for admins. For participant accounts you need the role View and create participants.
The account has an email address. If the person gives a new address, enter it in the account first: Change an account's email address. The sign-in link is sent to the new address as soon as the person has confirmed it.
You have verified that the request comes from the person themselves, e.g. by calling back on a number already stored in the account.

Steps

Select Accounts.
In the search field, enter the name or the email address, e.g. name@example.org.
In the account's actions menu (⋮), select Send sign-in link.
In the dialog, select Send sign-in link.

The actions menu of an account in the **Accounts** list, in front of it the **Send sign-in link** dialog.

Result

The dialog shows Sign-in link sent. The link can be used only once and expires shortly after the email is sent; the log of data subject rights records Sign-in link sent.

Prerequisites

Steps

Result

See also