Change an account's email address

If a person has a new email address, enter it in the account. The address is also the sign-in name and takes effect only once the person has confirmed it with a link.

Prerequisites

Account type Admin; for admin accounts, super admin; for participant accounts, the role View and create participants.
You have verified that the request comes from the person themselves, e.g. by calling back on a number already stored in the account, or by a reply from the previous email address. A message from the new address does not prove this.

Steps

Select Accounts.
In the account's actions menu (⋮), select Edit.
Under Person, enter the new Email address, e.g. name@example.org.
Select Save.
In the dialog Change sign-in identifier, turn on “I understand what {name} will no longer be able to do afterwards.”
Select Apply change.
Ask the person to open the link in the email “Confirm your new sign-in address” within 24 hours and to select Confirm address.

The **Accounts** list, the **Details** tab and in front of it the dialog **Change sign-in identifier**.

Result

The new address still has to be confirmed, and the previous address receives the email “New sign-in address entered”. As soon as the person has confirmed, they sign in only with the new address, and the previous address receives the email “Your sign-in address was changed”.

If it does not work

Problem	Remedy
The Email address field cannot be changed: “Can only be changed with the Participants role.”	Ask a colleague with the role View and create participants to change the address. The family can also change its address on the website itself.
The Access tab reports “New address {email} was not confirmed by {date}.”	Enter the address again under Details and repeat steps 4 to 7. The person receives a new link.
The address entered is wrong.	In the Access tab, select Discard at the waiting address. The previous address is kept.

Prerequisites

Steps

Result

If it does not work

See also