ManualHow-to guidesReviewing offersAdmins
Cancel an offer
When a published offer cannot take place, cancel it. In doing so, fepli notifies all families who have a place.
Prerequisites
- Account type Admin, or member of an organizer profile of the offer who may see the participant list and send the newsletter.
- If the season requires an Organizers’ consent: You have confirmed the confidentiality declaration.
- The offer is published and not completed.
- The offer's last date has not passed.
Steps
- Open the offer.
- Under More actions (⋮), select Cancel.
- Adjust the Message to the families.
- Select Preview and review the email.
- Select Cancel & send to {count} families.
beispiel.fepli.eu/admin/angebote/…/teilnahmeliste
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Offers/Summer holidays 2027/Canoe trip/Participant listNew⌘ ↵
Canoe tripView offer page ↗Copy link
Status
Publishedchange
Date
Thu, 15.07.2027, 09:00
Places
4 / 10
Registration deadline
30.06.2027
DetailsEdit EParticipant listAllocateProofAccess
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Date variants…
Renew private link…
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Newsletter
Cancel
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Canoe trip/Cancel offer
Cancel offer
Canoe trip · #142
Thu, 15.07.2027 · 09:00–12:00 · Sportverein Elmsbrück
Taking part
4
Waiting list
2
Open
0
Message to 4 familiesWe regret to inform you that the offer {{ offer.name }} has unfortunately been cancelled because of flooding. We will refund any fees already paid in the next few days.
Salutation, offer and date are added. Without text no email is sent.
CancelPreview
Canoe trip/Preview
Preview
Email to 4 Families
The offer is cancelled as the mail is sent.
Edit textCancel & send to 4 families
The More actions menu, in front of it the Cancel offer side panel with the message and the preview.
Result
The offer has the status Cancelled, and all families with a confirmed registration outside a batch and a valid email address have received the message. Fees that have already been paid are under Payments > Refund due.
If it does not work
| Problem | Remedy |
|---|---|
| The message is empty. | The button is then called Cancel without email: Nobody is notified. |
| Cancel is missing from the menu. | The offer is not published, already completed or past. |
| Cancel is missing from the menu of a published offer. | The participant list is not released, its access has ended, or you do not belong to the organizer profile of the offer. If the confirmation is missing, confirm the confidentiality declaration. |