Unblock an account

If someone is to sign in again with a blocked account, unblock the account.

Prerequisites

Account type Admin; for admin accounts, super admin.
If the person asks for the unblocking themselves, you have verified that the request comes from them, e.g. by calling back on a number already stored in the account.

Steps

Select Accounts.
In the account's row, select the actions menu ⋮ and then Edit.
Switch to the Access tab.
At Unblock account, select Unblock account.

The mark **blocked** beside the name shows a blocked account.

Result

The message “{name} can sign in again.” appears, and the account's header shows Active. If the account was a registration without an invitation that had not been approved yet, the person also receives a sign-in link. If the person was never invited, they receive the invitation. Both links can be used only once and are valid for as long as Invitations valid for is set to.

Prerequisites

Steps

Result

See also