Find out why an offer does not appear on the website

If an offer is missing from the website or its link shows “Page not found”, find the cause.

Prerequisites

• Access to the offer.
• For step 3, account type Admin.

Steps

1. Open the offer and check the Status in the header. If it is Approved, select change next to it and then Publish.
2. Select Edit > Content and check the Visibility. With Only via private link, the offer appears in no list.
3. In the sidebar under Seasons, select the season, switch to the Edit tab and open the Phases page on the left. Check the phase Publish offers. If it is not running, the whole season is offline. If it is missing, the season is always online.
4. Check whether filters on the website hide the offer, e.g. age or category.

Result

Once status, phase and visibility match, the offer appears on the website. Until then, the offer can be reached through the private link.

See also

• Links and visibility
• How phases steer a season