Outbox and delivery problems

The outbox shows which messages fepli has sent. With the app Delivery tracking, it and the delivery problems also show whether they arrived.

Outbox

Location: Communication > Outbox. Visible to: super admins.

Element	Content
Head	30 days in one line: number sent. With the app additionally share delivered and the number undeliverable (leads to the tab Delivery errors). If Measure opens and clicks is on as well, share opened and number clicked are added. Next to it a bar for each day.
Note on opened	The rate is a lower bound, and the note on hovering says whom it leaves out. If Measure only with consent is on: “Only recipients who agreed to the measuring are counted. The rate is a lower bound.” Otherwise: “Recipients who objected to the measuring are not counted. The rate is a lower bound.”
Search	Free-text field without a label of its own, searches recipient and subject.
Kind	All, Newsletters, Single mails
Status	Selection list Any status, Sent. With the app additionally Delivered and Undeliverable, and if measuring of opens and clicks is switched on also Opened and Clicked.
Period	Selection list Any time, Today, Last 7 days, Last 30 days
Kind of a single mail	Only with Single mails: selection list with every notification type and its number. Reduction submitted tells the team that a family has stated a reduction; its audience is called Organizers & admins (Profile: Notifications).
App Delivery tracking	Off by default. Without the app, the outbox shows only the state Sent: no share delivered, no number undeliverable, and only Sent in the status list. The history of an email has 1 column, with the app 2 or 4; for a newsletter, the steps after Sent and the button Track dispatch are missing.
Measure opens and clicks	Setting of the app, off by default. Opened and Clicked appear in head, status list and history only if the app is running and the setting is on. Who is measured is determined by Measure only with consent (Delivery tracking).
Sorting	Newest first, Oldest first, Most recipients; Load more
Message	Subject, to whom and when, below it the history Sent, with the app also Delivered, and if measuring is switched on also Opened and Clicked, with the time for each step; in case of an error, a red message Undeliverable with the reason replaces Delivered. Below that the email and Message ID. A newsletter shows the same history as a number and share for each step.
Replaced links	In the copy of an email, links with which a recipient could act appear in the button and in the text as `****`. These are, for example, sign-in links, invitations, password links, links to a registration or a consent, payment links and download links, always including the link behind the main button. The footer then adds “Links replaced with `****`”. The email that was sent contains the links. Copies that fepli saved before this rule still contain their links.
Activity	For a newsletter, to the right of the list: Sent, Delivered, Opened, Link clicked, Undeliverable, Dropped, Deferred, Unsubscribed, Marked as spam, for each address with the time; Opened and Link clicked only if measuring of opens and clicks is switched on and the recipient is measured.
Retention	Copies and their events remain for as long as the row Emails and text messages under Settings > Privacy > Retention specifies, 2 years from dispatch without an entry. They are deleted by the rule Sent emails and text messages under Data subject rights > Retention, at night only if Automatic is chosen in that row under Afterwards (Data subject rights). Conversations on the record remain.
Conversation	Replies to the message, to the right of it; Reply pending or “answered”; reply field, Send. For a newsletter first who has replied, then each address with its delivery status.

Action	Effect	For
Send again	Sends the message with the same content once more to the original address.	Messages without replaced links
Send again, deactivated	Note: “Emails with a sign-in or payment link cannot be sent again. Send a new link from where the first one came.”	Emails with replaced links
Copy address	Copies the recipient address. In the actions menu ⋮ of the message.	every message
Edit template	Opens the notification. In the actions menu ⋮ of the message.	System mails
Track dispatch	Opens the page Track dispatch with the delivery history. Only with the app; without it, it redirects to the outbox.	Newsletters

Replies in the system

Rule	Content
Setting	Settings > General > Email > Receive replies in the system: “Replies to conversation messages appear on the record. All other emails use the reply address.” Default: on. The setting exists as soon as the installation accepts replies. In installations with tenants it takes effect only if the tenant has entered a Receiving domain in the app Replies by email.
Scope	Only the notification Message from a conversation routes replies into the system. All other system mails and newsletters use the Reply-to address.
Place	The reply appears in the conversation on the object and in the bell of the people involved; if there are none, in the bell of all admins. If an organizer wrote the message, the reply also appears in the organizer's bell.
Email	The reply additionally arrives by email, immediately or with the daily summary, as chosen under My account > Notifications for Replies from families (Profile)
Attachments	At most 10 per email, 15 MB each; PDF, images, text, CSV and Office formats. Only for admins, always as a download.

Email delivery problems

Visible to: admins. Delivery errors exists only with the app Delivery tracking; without it the tab is missing, its page responds with the error 404, and the dashboard shows no tile. Unsubscribed contacts exists with and without the app. Access: dashboard tile “{count} emails had delivery problems in the last 30 days”, the number undeliverable in the outbox, link Unsubscribed contacts in the case file of the data subject rights.

Delivery errors and Unsubscribed contacts are tabs of Communication, after the tab Notifications, each with its number; Delivery errors shows it in red as long as there are any.

Tab	Content
Delivery errors	One row per address of the last 90 days, not per email: kind of the last error (Permanent, Temporary, Spam complaint), reason, last, number of affected emails, plus the one button that helps (Correct address, Send again, Open account or View in outbox) and the actions menu ⋮ “More actions”. Expanded, the emails of the address, each with In the outbox. Filter by kind with number, plus a search.
Unsubscribed contacts	Account, role (Family, Organizer, Member, Team) and mark disabled, unsubscribed since, registered since; Lift unsubscription opens the existing confirmation.

Tab

Content

Delivery errors

One row per address of the last 90 days, not per email: kind of the last error (Permanent, Temporary, Spam complaint), reason, last, number of affected emails, plus the one button that helps (Correct address, Send again, Open account or View in outbox) and the actions menu ⋮ “More actions”. Expanded, the emails of the address, each with In the outbox. Filter by kind with number, plus a search.

Unsubscribed contacts

Account, role (Family, Organizer, Member, Team) and mark disabled, unsubscribed since, registered since; Lift unsubscription opens the existing confirmation.

Rule	Content
Kind of error	Permanent: bounce or drop — the address does not exist or accepts nothing. Temporary: deferred or never delivered — usually it works on the second attempt. Spam complaint: marked as spam — do not send again.
Block	fepli blocks an address when the person unsubscribes through the link in an email, with and without the app. Undeliverability and spam reports are only noted as an event, without blocking the address.
Consequences	fepli sends no more emails to the address, neither system emails nor mailings. An email to several addresses goes to the others. The account can still sign in.
Exceptions	Emails that lead into the account still go out: the sign-in link, the password link and the confirmation of an address, and also emails the person asked for themselves, e.g. to withdraw from an offer or to delete the account. Where mail leaves through Brevo, Brevo holds these back as well until the unsubscription is lifted.
Lifting	Lift unsubscription on the tab Unsubscribed contacts, or in the account through Activate email address (Accounts); the person can also sign up again themselves.