Create a new emergency kit

If an emergency kit is lost, may have fallen into the wrong hands or was used for a recovery, create a new one. The previous kit then opens nothing any more.

Prerequisites

Account type Super admin with access to the encrypted data and a passkey that unlocks.
The encryption is Active. While the status shows Encrypting, there is no new kit.

Steps

Select Settings > Privacy > Encryption.
Select Create new emergency kit ….
Select Confirm with passkey and confirm with your passkey.

beispiel.fepli.eu/admin/einstellungen/datenschutz/verschluesselung

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Settings/Privacy/EncryptionNew⌘ ↵

Settings

GeneralRegistrationOffersPaymentsPrivacyIntegrationsApp-Store

Deletion periodsRetentionPrivacy statementEncryption

Encryption of this tenant

Encrypts the names and dates of birth of children, health information and sensitive details of Ferienpass Elmsbrück in the browser. The tenant keeps the recovery key; fepli cannot reset it.

EncryptedActiveSince 01.03.2027 · names, dates of birth, health information

Fingerprint4F2A 9C1E 77B0 D3A5 0E6C 18F9(from the key this account knows)Emergency kitCreated on 01.03.2027 by Robin Beispiel

Create new emergency kit …Creates a new recovery key. The previous kit becomes invalid.

Recover with the emergency kit …If none of your passkeys unlocks any more, or on a new device without a key.

Step 1 of 2Create new emergency kit

Confirm with your passkey. Your browser then creates a new recovery key. The previous emergency kit becomes invalid.

RBRobin BeispielSuper admin · one passkey

Confirm with passkey

The Encryption page and the first step of the Create new emergency kit dialog.

Warning

From step 6 on, only the new kit opens the data. Save it before you go on.

Select Download emergency kit (PDF) and save the kit as a PDF in the print dialog or print it.
Enter the 4 characters of the recovery key whose positions the dialog names.
Select Activate new kit.
Destroy all copies of the previous kit, digital ones included.

Step 2 of 2Save emergency kit

The emergency kit contains the recovery key. It is created only now and shown nowhere else.

fepliEmergency kit · Ferienpass ElmsbrückA4, one page. Choose “Save as PDF” in the print dialog – or print it right away.Download again

To confirm, enter characters 3, 11, 17, 26 of the recovery key (without “R1-” and dashes).3TBF

Enter the characters from the kit.CancelActivate new kit

The second step of the dialog after the download.

Result

Emergency kit shows “Created on {date} by {name}” with today's date. The Fingerprint stays the same; the kit shows the same one as the page after unlocking. Whoever enters the previous kit gets “This emergency kit is no longer valid: a new one was created on {date}. Use the new kit.”

If it does not work

Problem	Remedy
Create new emergency kit … is missing.	The status is not Active. If the encryption is still running, select Resume and wait until it has finished.
“The team key does not match the one your account knows. No emergency kit is made. …”	Do not create a kit and contact fepli. The previous kit stays valid.
“This passkey does not open the keys.”	Your passkey belongs to no key with access. Ask a team member for an emoji comparison: Set up access to encrypted data. If nobody has access any more, recover access with the emergency kit.

Prerequisites

Steps

Result

If it does not work

See also